For financial institutions

Jasper Consult consultants and associates have successfully delivered the following services within the following disciplines and sectors:

• strategic management and consolidation
• information technology and communications
• profit improvement, change management, policies and procedures
• skills, training and culture
• quality and service level monitoring
• cards
• non banking finance companies, exchange houses and leasing
• Islamic banking
• representation

Strategic management and consolidation

• mergers and acquisitions advice
• developing new revenue streams, new products
• strategic consulting for universal banks, investment banks, finance houses, cards specialists and exchange houses

Information technology and communications

• supplementing the resources of software application vendor implementation teams
• workflow software design and specification
• defining and specifying system requirements
• software package evaluation, selection and contract negotiation
• customer relationship management, data warehousing and data mining
• program and project management

Profit improvement, change management, policies and procedures

• business process reviews and development of processes and policies
• writing procedure documentation
• workflow software specification, selection and implementation
• profitability and income/expense ratio improvement
• restructuring and human resource change management
• outsourcing, insourcing and offshoring

Skills, training and culture

• introduction of new products and services, marketing and sales campaigns
• change management and restructuring, culture change
• insourcing, outsourcing and operational and technology changes
• telesales, customer and front office interaction service campaigns

Quality and service level monitoring

• develop and manage customer opinion surveys
• monitor customer service levels
• execute secret shopper campaigns

Cards

• develop card products and distribution strategies
• card operations, billing and collections operations
• customer contact, cross selling campaigns

Non banking finance companies, exchange houses and leasing

• develop consumer finance products
• development of exchange house revenue streams
• development of new leasing

Islamic banking

• market research and analysis
• Islamic banking strategy and delivery planning
• application software and technology evaluation

Representation

• Jasper Consult has been contracted to act as the Middle East advisor to the Securities & Investment Institute